Contact

Got a problem with the site, a link that won't download, or a suggestion? The fastest way to reach us is right here on the site.

Leave a comment on any page or post. Every page and article on SSSCapCut has a comments section at the bottom. Post your question or report there and we'll reply on the page itself, so the answer helps anyone else with the same issue.

When you write in, a few details help us help you faster:

Tell us what you were trying to do — for example, "I pasted a template link and nothing happened." Mention whether you're on a phone or a computer, and which browser you're using. If a specific link is failing, say so (but don't post private or personal links publicly).

We read everything, though replies can take a day or two. For the quickest self-help, check the homepage FAQ first — most download hiccups come down to private or deleted videos, and that's covered there.

What not to report here. We can't help with CapCut app bugs, account issues, or login problems — for those, you'll need CapCut's own support, since we're not affiliated with them (see the disclaimer). We also can't recover deleted videos or unlock private links. Reports about this site's own pages, the download tool, or broken links are exactly what the comments are for.

You can write in English. Keep messages short and specific — one issue per comment works best, and it keeps the reply useful for the next person with the same problem. Screenshots help too: describe what you see on screen, or what you expected to see instead.

Please don't send personal information. There's no email support desk and no phone line; on-site comments are the whole support channel, and that's by design — it keeps things simple and public.